Privacy Policy
We respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how Cielo Alto Place collects, stores, processes, and protects your information when you visit our website or make a reservation. Last updated: August 2026.
1. Information We Collect
When you make a reservation, submit an inquiry, or upload payment proof, we collect personal information necessary to manage your booking and provide hospitality services. This includes your full name, email address, mobile phone number, requested check-in/check-out dates, guest counts, special requests, and uploaded payment receipts.
2. How We Use Your Information
Your data is used strictly for booking verification, reservation confirmation, guest communication, billing records, and concierge assistance. We also use contact details to send your booking reference code, arrival guidelines, and necessary check-in updates.
3. Cashless Payment & Receipt Safety
Payment proofs uploaded to our secure servers (such as GCash or bank transfer transaction screenshots) are stored in access-controlled cloud storage. These proofs are used solely by authorized administrative personnel to verify and reconcile payments.
4. Data Sharing & Third Parties
Cielo Alto Place does not sell, rent, or trade your personal information. We do not disclose guest details to third parties except where required by Philippine law, government health/safety regulations, or to maintain essential hosting and database infrastructure.
5. Data Retention & Security
We maintain standard administrative and technical safeguards to protect your personal details against unauthorized access, loss, or alteration. Reservation records are retained only as long as necessary for administrative, legal, and taxation compliance.
6. Your Rights & Privacy Inquiries
You have the right to request access to or correction of your personal information held in our records. If you have any questions or concerns regarding our privacy practices, please contact us directly.
For inquiries: cieloaltoplaceph@gmail.com · +63 995 385 5517